Genreal Questions and Answers

Q. Why cant I get pass the Access key login page?
1. Check to see if you are using the correct username and password.
2. Make sure that your membership is active.
3. All usernames and passwords are CaSe SeNsiTive.
4. Make sure you Cookies are enabled.You MUST have your cookies enabled to enter the mebers area.

Q. How do I view your site using Internet explorer?
1. While logged into your AOL account minimize the AOL browser window.
2. Next click on the start icon located at the bottom left corner of your computer.
3. Once there, Navigate to the program tab.
4. Then navigate to the Internet Explorer icon, and click it.
5. When the browser opens, just type http://RACKnRUMP.com in the Address window.
Now keep in mind your connected through AOL so if you get disconnected you will need to log back into your AOL account.

Q. IM using Internet Explorer but still can't connect, why?
You may need to clear out your cache files.

Q. How do I clear my cache files?
A. Its very simple just follow the instructions below.
1. Open your Internet Explorer (instructions above)
2. In the top left corner of Internet Explorer choose the drop down menu labeled "tools"
3. In the tools drop down menu select "Internet options" and a dialog box will open.
4. click on the delete cookies button and then click OK.
5. click on the delete files button then click OK. This might take a few minutes if you have a lot of files so be patient.
6 When that's done, close all your Internet Explorer windows. Then open a new Internet Explorer window and try to login again.

Q. I cleared my cache files, but I still can't enter, why?
That means your username/password is not working and here is a few possible reasons why.
1. Your membership might be expired.
2. You might be using the wrong username/password.
3. Your username might have been hacked or shared and disabled due to abuse.
The best thing to do is request a new password. REQUEST HERE

Q. How do I get a new username/password?
A. Here a few options to choose from.
You can e-mail our support team. Email US

Q. I requested a new username but why haven't I received one via e-mail.
1. Our e-mail might be going directly into your spam box.
2. Make sure to check the e-mail address you used when you joined.
In any case just send an e-mail to our support team and will have a new one sent ASAP EMAIL HERE


Q. When I logged In I was sent to a page stating my account has been disabled due to password trading, why?
Our security system tracks how many unique IP address logged under each username in a 24hr period. For example, if your username accesses the site from over 10 different IP addresses the system automatically bans the username and password. This system is set up to prevent password traders.

Here our some common problems that might have effected you.

1. You shared your username/password with others.
2. You logged in more than 10 times from a different IP in a 24hr period. "Please read above"
3. When you joined you might have used a common username/password that was easily guessed by others.
4. Some IP's like AOL, or Road Runner use proxy servers. Basically your IP will keep changing in the background when you're surfing the Internet. This might send you to our threshold limit a lot faster, and cause your account to get banned. Just wait 20 minutes for our system to refresh itself and you should be able to log back in. If you're still having problems please Email us and have a new username/password sent to you vie e-mail, be sure to enclose your CCBILL subscription #.